Service Issues

Report any Haven OnDemand API service issues to the development team here. Before submitting your issue and for issue status definitions, be sure to read this page.
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Status:
Open

Key Management Service Error 5100

Status:
Open
by bcormode New Member on ‎04-28-2016 01:49

I'm trying to create a Standard text index using the 'Create Text Index' on the Try It interface.

 

I was able to create and delete a Text Index earlier today (a couple of times), but now it's not working.

 

I'm getting the following error:

 

{
  "error": 5100,
  "reason": "Job actions failed",
  "actions": [
    {
      "errors": [
        {
          "error": 5100,
          "reason": "Key Management Service Error",
          "detail": "<html><head><title>Apache Tomcat/7.0.52 (Ubuntu) - Error report</title><style><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} P {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A {color : black;}A.name {color : black;}HR {color : #525D76;}--></style> </head><body><h1>HTTP Status 500 - Internal Server Error</h1><HR size=\"1\" noshade=\"noshade\"><p><b>type</b> Status report</p><p><b>message</b> <u>Internal Server Error</u></p><p><b>description</b> <u>The server encountered an internal error that prevented it from fulfilling this request.</u></p><HR size=\"1\" noshade=\"noshade\"><h3>Apache Tomcat/7.0.52 (Ubuntu)</h3></body></html>"
        }
      ],
      "status": "failed",
      "action": "createtextindex",
      "version": "v1"
    }
  ],
  "status": "failed"
}

I checked my Account Subscription Quotas and they seem to be fine. 

0 Likes
Status:
Open

Hi,

 

I have tried to use your "Contact Us" form, from both Chrome (v53) and Edge on a Windows 10 machine, but the submit button does nothing. I've tried it both logged in and logged out of your site.

 

 

0 Likes
Status:
Open

Hello,

 

While calling https://api.havenondemand.com/1/api/sync/analyzesentiment/v2?text=hello&apikey=<withheld>, I'm getting:

{
    "error": 7000,
    "reason": "Request took too long"
}

 

It was working well around 8 hours ago. Any issues with the handling today?

 

Thanks in advance!

0 Likes
Status:
Open

When I perform a synchronous call to the sentiment analysis API via the HOD Python module and the first non-space character in the input text is & or #, the output is None. 

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Status:
Open

Text Index not responding or timeout

Status:
Open
by Jorge New Member ‎07-01-2016 08:51 - edited ‎07-01-2016 08:52

Hello,

 

Today (1 july) Text Index is not responding. Is it me or server has intermittent service? Thanks for your help.

 

Jorge

0 Likes
Status:
Open

Sentiment Analysis API V1: requests are not completing, and are returning Error 7000 - Request took too long.

 

We noticed API calls faling with the above error, as of 4/30/2017 around 5pm GMT—and it appears to still be failing as of this morning. The "Try It" feature on the product page for both V1 and V2 fails with the same error:

 

https://dev.havenondemand.com/apis/1/analyzesentiment#try

 

Prior to this, other than intermittent outages, we have had no issue working with this service. I'm not sure if there is any additional information I can provide, but if so, please let me know.

 

 

 

 

0 Likes
Status:
Open

I'm getting an error 7000 when trying to call the AddToTextIndex API.The message is "Request took too long". This is only happening on a recently created index of the jumbo flavor.

 

Is anybody experiencing the same issue? 

 

Best regards,

Carlos Jourdan

0 Likes
Status:
Open

Speech Recognition API

Status:
Open
by DariaP Level 1 on ‎04-06-2016 05:21

I try to use Speech Recognition API with video hpnext.mp4. I get jobId and i check statuse during day, but every time i get statuse :  queued...

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