Service Issues

Report any Haven OnDemand API service issues to the development team here. Before submitting your issue and for issue status definitions, be sure to read this page.
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Status:
Completed

RecognizeSpeech Error

Status:
Completed
by Gordo Level 4 on ‎04-27-2015 04:11

I uploaded a WMA file to the service for transcription :

curl "https://api.idolondemand.com/1/api/async/recognizespeech/v1" -X POST -H Content-Type:multipart/form-data; --insecure -F apikey=<APIKEY> -F language=enuk -F file=@target_london_811_0186.WMA


{
  "jobID": "usw3p_c78ce6e7-5e95-4fdc-afab-23ef3c7408f2"
}

 After a wihle I check the status:

 

curl "https://api.idolondemand.com/1/job/status/usw3p_c78ce6e7-5e95-4fdc-afab-23ef3c7408f2" --insecure -F apikey=<APIKEY>

 The response

 

 

{
  "actions": [
    {
      "errors": [
        {
          "error": 5007,
          "reason": "Key Management Service Error"
        }
      ],
      "status": "failed",
      "action": "recognizespeech",
      "version": "v1"
    }
  ],
  "jobID": "usw3p_c78ce6e7-5e95-4fdc-afab-23ef3c7408f2",
  "status": "failed"
}

 Why does this happen?

 

Status:
Completed
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Status:
Open

I'm getting an error 7000 when trying to call the AddToTextIndex API.The message is "Request took too long". This is only happening on a recently created index of the jumbo flavor.

 

Is anybody experiencing the same issue? 

 

Best regards,

Carlos Jourdan

0 Likes
Status:
Completed

Create Index Problem

Status:
Completed
by Gordo Level 4 on ‎05-06-2015 01:46

I'm trying to create two new custom-field indexes on IoD.

 

Apparently I have 0/50 units used (though I have 1 index with custom fields)

A new custom index costs 12 units

When I try and add a new index the message says 

 

"Unable to create text index: Reached index quota - need 12 units, have 8 units left"

 

Can you explain why this is?

 

Thanks

 

Gordon

 

Status:
Completed

Hi Gordo,

 

The incorrect display of text index quotas you identified as been removed.

 

You can view you quotas at any time via: https://www.havenondemand.com/account/quotas.html

 

Regards


Chris

Haven OnDemand team

 

 

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Status:
Completed

Below is resulting output for my latest test converting http://www.seancaldwell.com/audio/corporate.mp3. Here is another file which failed before - https://www.dropbox.com/s/ky7ji6dcu3uyenf/Test-Speech-Recognition.mp4?dl=0

 

What am I doing wrong?

 

Thx,

Rtko

 

 

Error.jpg

 
 
Status:
Completed

The Try It page now supports Asyncronous mode API calls to prevent timeouts on the processing of large files.

 

Please give it a try and let us know if you have any further feedback.

 

Regards


Chris

IDOL OnDemand team

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Status:
Completed

Speech Recognition delivers empty results

Status:
Completed
by ayo New Member on ‎07-15-2015 10:48

Hi,

 

I have tested with multiple audio files (m4a, mp3, mp4). I even made an empty video with the audio (mp4).

 

It always returns:

"result": {
"document": [
{
"content": ""
}
]
}

 

All of the files are fairly "simple" and just with recordings of "this is a test" or "test test test".

 

I have tested it from the "Try"-tab on this web page, using a REST client and from Code (iOS).

Both by file upload and by URL.

 

Are there any current issues?

 

BR, Christian

Status:
Completed

Hi Ayo,


Glad to hear you managed to get the API working.  Do let us know if you have any further feedback or questions.

 

Chris

Haven OnDemand team

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Status:
Not an Issue

Error - Backend job failed

Status:
Not an Issue
by Yogas Level 1 on ‎11-19-2014 06:59

I was working with "Find Similar" API , I'm giving source as csv file , but I''m getting below error , help me to know what's wrong with the input or any workaround . 

 

{
"error": 5000,
"reason": "Job actions failed",
"actions": [
{
"errors": [
{
"error": 5000,
"reason": "Backend request failed",
"detail": "ERROR"
}
],
"status": "failed",
"action": "findsimilar",
"version": "v1"
}
],
"status": "failed"
}

Status:
Not an Issue
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Status:
Completed

What does error code 7007 mean?

Status:
Completed
by Ward Level 3 on ‎08-06-2014 09:35

I'm receiving a new error code occassionally when trying to load and create a text index: 7007?  Looks like this error code isn't documented here:

 

https://www.idolondemand.com/developer/docs/ErrorCodes.html

 

 

Status:
Completed

Ward,

 

Code 7007 indicates the client closed the connection before the call was completed.

 

This can be due to network issues, or some cases due to a low timeout on the client.   In particular Salesforce APEX has a default timeout of 10 seconds. (https://www.salesforce.com/us/developer/docs/apexcode/Content/apex_callouts_timeouts.htm)

 

We've updated the Error Codes page to include this error.

 

Regards


Chris

0 Likes
Status:
Completed

Having posted a largish (200Mb file) to the recogniser service using the following:

 

curl "https://api.idolondemand.com/1/api/async/recognizespeech/v1" -X POST -H Content-Type:multipart/form-data; --insecure -o response.json -F apikey=<APIKEY> -F language=enuk -F file=@trimmed.mp4

 

I check the status

 

curl "https://api.idolondemand.com/1/job/status/usw3p_4b284786-2b80-475c-8674-6f9c29422cb7" -X POST --insecure -F apikey=<APIKEY>
{
"actions": [
{
"errors": [
{
"error": 5000,
"reason": "Backend request failed"
}
],
"status": "in progress",
"action": "recognizespeech",
"version": "v1"
}
],
"jobID": "usw3p_4b284786-2b80-475c-8674-6f9c29422cb7",
"status": "queued"
}

 

Why am I getting this:

 

"error": 5000,
"reason": "Backend request failed"

 

Is this indicative of a problem or should I disregard this and assume that my request is still queued?

 

Thanks

 

Gordon

 

Status:
Completed
0 Likes
Status:
Completed

The "Categorize Documents" API is referenced but not yet documented. https://www.idolondemand.com/developer/docs/CategorizationFlavor.html  - this page references, but following the link brings the 404 error.

Status:
Completed

Thanks Ilia;  https://www.idolondemand.com/developer/docs/CategorizationFlavor.html  has now been updated to include the correct link.

0 Likes
Status:
Not an Issue

500 - Backend Request Failed

Status:
Not an Issue
by justing Level 2 on ‎12-05-2015 12:43

Hi,

 

While attempting to use the view document API, I've recently started hitting a 500 internal error - here's the JSON

 

{
    "error": 5000,
    "reason": "Job actions failed",
    "actions": [
        {
            "errors": [
                {
                    "error": 5000,
                    "reason": "Backend request failed",
                    "detail": "Worker request failed"
                }
            ],
            "status": "failed",
            "action": "viewdocument",
            "version": "v1"
        }
    ],
    "status": "failed"
}

Is this a configuration issue on our part? 

0 Likes
Status:
Completed

Error while retrieving Index Info

Status:
Completed
by Ward Level 3 on ‎05-29-2014 10:47

I'm getting the following error as I'm inquiring about my text indexes.

 

An error occurred retrieving the list of text indexes. Please try again later.

Status:
Completed
This should be resolved. Let us know if you are still having an issue.
0 Likes
Status:
Not an Issue

I'm using the entity extraction API and finding that 'Michael Roe' is extracted from my uploaded document. But in the uploaded document two people names is there Ulrich Bernier and Michael Roe. So How can i get the both names Ulrich Bernier and Michael Roe.

Status:
Not an Issue
0 Likes
Status:
Completed

Error 7000 Sentiment Analysis

Status:
Completed
by j3pydev Level 1 on ‎10-05-2014 01:26

I'm a student using the sentiment analysis api to analyze tweets from Twitter, but despite my best efforts to space out my queries I keep running into this response from the sentiment api: {u'error': 7000, u'reason': u'Request took too long'}.  I am trying to analyze a significant number of tweets (around 1000), but it seems that even though I've spaced out my queries so that one tweet is sent with a pause of 10 ms up to 1 second I still get this error.  My last test was 1000 tweets with a one second pause between queries and at 16.2 minutes I received the 7000 error.  Any thoughts/suggestions/insights on this would be greatly appreciated.  It would be really cool if I could batch the tweets (send a whole list of them at once).

Status:
Completed

Hi @j3pydev,

 

We haven't heard back from you about your issue with the Sentiment Analysis Error 7000 so I'm going to close this thread.  Should you have any more issues please create a new thread or reach out to me through private message.  

 

Thanks,

 

Jenn

 

HPE Haven OnDemand Team

 

0 Likes
Status:
Completed

ViewDocument not working for a few days

Status:
Completed
by eelcol New Member on ‎10-30-2015 05:01

Hi, I use the ViewDocument api to convert PDF's to HTML. This service now is not working for a few days. Not using the API but also not when trying on this website. What's wrong? 

Thanks.

Status:
Completed

Hi eelcol, torma24,

 

Thank you for taking a time to report your issue.

 

Our team did identify the issue, which was being caused by unexpected data causing large number of the backend components to fail and resulting in some user request failing.

 

We have since pushed updates to ensure improved availability of the View API.  

 

Do let us know if you have any further questions.

 

Regards


Chris

Haven OnDeamnd team

0 Likes
Status:
Completed

This is most likely not a service issue, though probably it is.

When I visit the Showcase Gallery and click the Expire Social example, it brings me to the application website.
http://www.expiresocial.com/

There I click the "Login with Facebook" button and the browser redirects me to a page which says that it is an infinite cycle redirect.

https://www.facebook.com/dialog/oauth?client_id=331301670345945&redirect_uri=http%3A%2F%2Fwww.expire...

 

It happens no matter which permissions the Facebook authorized user grants to the application.

Status:
Completed

Ilia,

 

Thanks for taking the time to report this issue.  This issue has now been resolved.

 

Regards


Chris

IDOL OnDemand team

0 Likes
Status:
Completed

I created a text index by the name yashiaas using the CreateTextIndex api and it returned success.

 

Then i tried to create a connector with this index as destination but it failed indicating the index does not exist.

 

I then used the ListIndexes to see if it would show up the index i had created earlier, it showed up close to 12 indexes but not yashiaas - the one i had created.

 

Is there something wrong that i am doing here?

 

Thanks,

 

YD

Status:
Completed

Quota was increased when requested

0 Likes
Status:
Completed

HavenonDemand migration

Status:
Completed
by djpidol Level 3 on ‎10-12-2015 07:20

Hi, I've updated a script to send requests to the new havenondemand api. STT appears to be taking longer than would be expected. I checked the request log for my key, however, this shows no requests in last 24 hours. When will the transition be completed? thanks

Status:
Completed

Hi,

 

The transition to Haven OnDemand is now complete and you should be able to see your requests in the request log.

 

Do let us know if you have any remaining issues or feedback.


Regards

 

Chris

Haven OnDemand team

0 Likes
Status:
Completed

Hello,

I send a text less than 100 chars (~10 words) and the API gives the following response (it doesn't recognize the language):

 

{
  "language": "unknown",
  "language_iso639_2b": "und",
  "encoding": "UTF8",
  "unicode_scripts": [
    "Basic Latin"
  ]
}

 

I decided to put more text ~300 chars (~40 words) and now it give this:

 

{
  "error": 5003,
  "reason": "Job actions failed",
  "actions": [
    {
      "status": "failed",
      "action": "identifylanguage",
      "version": "v1",
      "errors": [
        {
          "error": 5003,
          "reason": "Job result was invalid"
        }
      ]
    }
  ],
  "jobID": "usw1p_2f96eff6-7bc2-40cc-b991-1975d09b375d",
  "status": "failed"
}
Status:
Completed
This should be resolved. Let us know if you are still having an issue.
0 Likes
Status:
Completed

I am trying any API call. For example, the List Indexes.
https://www.idolondemand.com/developer/apis/listindexes#try

Expecting to see a correct result, I surprisingly receive a code 500 error.

{
  "error": 1000,
  "reason": "MISCONF Redis is configured to save RDB snapshots, but is currently not able to persist on disk. Commands that may modify the data set are disabled. Please check Redis logs for details about the error."
}
Status:
Completed

This should be fixed now. Let us know if you are still seeing issues!

0 Likes
Status:
Completed

Hi

 

I am using the HTTP connector to index a site. I see that lot of data is not relevant and i want to remove it.

 

I tried the OOTB feaure Pre0=HtmlExtraction in CFS.cfg however i still see some data. Is it possible to custimize this OOTB HTML Extraction?

 

OR  

 

Do I need to write a LUA script to remove all the irelevant content? Is it possible to share such a LUA script with regex?

 

I am using IDOL 10.0 for now and will be updating it to 10.9 soon.

 

 

Thanks

Status:
Completed

Hi @VabsSharma,

 

Our recent update added clipping functionality to our Web Connector. In particular the clip page parameter available is documented in the link below.

 

https://dev.havenondemand.com/docs/Connectors_Web.html

 

Regards,

 

Jenn

Haven OnDemand team

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