Service Issues

Report any Haven OnDemand API service issues to the development team here. Before submitting your issue and for issue status definitions, be sure to read this page.
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0 Likes
Status:
Open

Hi,

 

I have tried to use your "Contact Us" form, from both Chrome (v53) and Edge on a Windows 10 machine, but the submit button does nothing. I've tried it both logged in and logged out of your site.

 

 

0 Likes
Status:
Open

When I perform a synchronous call to the sentiment analysis API via the HOD Python module and the first non-space character in the input text is & or #, the output is None. 

0 Likes
Status:
Open

Text Index not responding or timeout

Status:
Open
by Jorge New Member ‎07-01-2016 08:51 - edited ‎07-01-2016 08:52

Hello,

 

Today (1 july) Text Index is not responding. Is it me or server has intermittent service? Thanks for your help.

 

Jorge

0 Likes
Status:
In Progress

Hello, I have several API keys that were compromised, and I would like to delete them as soon as possible, but there seems to be no option to delete the API keys in the account settings. Thank you.

Status:
In Progress

Thanks Johnsonshi,

 

The feature you mention is on our roadmap for later in the year.  In the meantime if you would like us to delete any API Keys for you - please provide details via the contact us form. (https://www.havenondemand.com/contactus.html)


Regards

 

Chris

Haven OnDemand team

0 Likes
Status:
Open

Key Management Service Error 5100

Status:
Open
by bcormode New Member on ‎04-28-2016 01:49

I'm trying to create a Standard text index using the 'Create Text Index' on the Try It interface.

 

I was able to create and delete a Text Index earlier today (a couple of times), but now it's not working.

 

I'm getting the following error:

 

{
  "error": 5100,
  "reason": "Job actions failed",
  "actions": [
    {
      "errors": [
        {
          "error": 5100,
          "reason": "Key Management Service Error",
          "detail": "<html><head><title>Apache Tomcat/7.0.52 (Ubuntu) - Error report</title><style><!--H1 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:22px;} H2 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:16px;} H3 {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;font-size:14px;} BODY {font-family:Tahoma,Arial,sans-serif;color:black;background-color:white;} B {font-family:Tahoma,Arial,sans-serif;color:white;background-color:#525D76;} P {font-family:Tahoma,Arial,sans-serif;background:white;color:black;font-size:12px;}A {color : black;}A.name {color : black;}HR {color : #525D76;}--></style> </head><body><h1>HTTP Status 500 - Internal Server Error</h1><HR size=\"1\" noshade=\"noshade\"><p><b>type</b> Status report</p><p><b>message</b> <u>Internal Server Error</u></p><p><b>description</b> <u>The server encountered an internal error that prevented it from fulfilling this request.</u></p><HR size=\"1\" noshade=\"noshade\"><h3>Apache Tomcat/7.0.52 (Ubuntu)</h3></body></html>"
        }
      ],
      "status": "failed",
      "action": "createtextindex",
      "version": "v1"
    }
  ],
  "status": "failed"
}

I checked my Account Subscription Quotas and they seem to be fine. 

0 Likes
Status:
Open

Speech Recognition API

Status:
Open
by DariaP Level 1 on ‎04-06-2016 05:21

I try to use Speech Recognition API with video hpnext.mp4. I get jobId and i check statuse during day, but every time i get statuse :  queued...

0 Likes
Status:
Not an Issue

Speech recognition error 5000

Status:
Not an Issue
by krishnaguy New Member on ‎03-12-2016 04:17

I am trying to call the speech to text services via Python, but get a "Backend request failed" error. However I do get results when I upload the file via the "Try it" interface.

 

My code snippet below:

 

import requests

r = requests.post('https://api.havenondemand.com/1/api/async/recognizespeech/v1', data = {'apikey':'KEY', 'language':'en-US-tel', 'file':'file_name_with_full_path'})

 

and the error:

 

{u'actions': [{u'action': u'recognizespeech',
   u'errors': [{u'error': 5000, u'reason': u'Backend request failed'}],
   u'status': u'failed',
   u'version': u'v1'}],
 u'jobID': u'JOB-ID',
 u'status': u'failed'}

 

I have attached the sample wav file that I was using as well. 

Status:
Not an Issue

Hi Krishnaguy,


Thanks for getting back to us with the update.


Do let us know if you need anything further.

 

Chris
Haven OnDemand team

0 Likes
Status:
Completed

View Document - "Error 5000"

Status:
Completed
by GuillermoGomez New Member on ‎03-07-2016 09:44

Hi,

 

The view document feature was working fine for me about a week ago in my project.  Then I suddenly started recieving errors any time I make a request to the document viewer.  Other parts of the API work just fine, such as the text extraction.  

 

When testing on the haven on demand website I recieve the same errors (Tried this for both .docx and .txt files):

{
  "error": 5000,
  "reason": "Job actions failed",
  "actions": [
    {
      "errors": [
        {
          "error": 5000,
          "reason": "Backend request failed",
          "detail": "Worker request failed"
        }
      ],
      "status": "failed",
      "action": "viewdocument",
      "version": "v1"
    }
  ],
  "status": "failed"
}

 

All the files I have tried so far do contain content and I am not just passing it an empty file.

 

Any suggestions to fixing this problem is greatly appreciated, thanks in advance!

Status:
Completed
0 Likes
Status:
Not an Issue

500 - Backend Request Failed

Status:
Not an Issue
by justing Level 2 on ‎12-05-2015 12:43

Hi,

 

While attempting to use the view document API, I've recently started hitting a 500 internal error - here's the JSON

 

{
    "error": 5000,
    "reason": "Job actions failed",
    "actions": [
        {
            "errors": [
                {
                    "error": 5000,
                    "reason": "Backend request failed",
                    "detail": "Worker request failed"
                }
            ],
            "status": "failed",
            "action": "viewdocument",
            "version": "v1"
        }
    ],
    "status": "failed"
}

Is this a configuration issue on our part? 

0 Likes
Status:
Completed

ViewDocument not working for a few days

Status:
Completed
by eelcol New Member on ‎10-30-2015 05:01

Hi, I use the ViewDocument api to convert PDF's to HTML. This service now is not working for a few days. Not using the API but also not when trying on this website. What's wrong? 

Thanks.

Status:
Completed

Hi eelcol, torma24,

 

Thank you for taking a time to report your issue.

 

Our team did identify the issue, which was being caused by unexpected data causing large number of the backend components to fail and resulting in some user request failing.

 

We have since pushed updates to ensure improved availability of the View API.  

 

Do let us know if you have any further questions.

 

Regards


Chris

Haven OnDeamnd team

0 Likes
Status:
Completed

HavenonDemand migration

Status:
Completed
by djpidol Level 3 on ‎10-12-2015 07:20

Hi, I've updated a script to send requests to the new havenondemand api. STT appears to be taking longer than would be expected. I checked the request log for my key, however, this shows no requests in last 24 hours. When will the transition be completed? thanks

Status:
Completed

Hi,

 

The transition to Haven OnDemand is now complete and you should be able to see your requests in the request log.

 

Do let us know if you have any remaining issues or feedback.


Regards

 

Chris

Haven OnDemand team

0 Likes
Status:
Completed

Speech recognition API

Status:
Completed
by sentview Level 1 on ‎08-01-2015 03:19

Some of the audio in mp3/mp4 files that I am using with the api is cut off, so not all of the audio is converted into text. My files are quite large, but is there away to obtain ALL of the text rather than just bits of it ??

Status:
Completed

Hi @sentview,

 

We haven't heard back from you about your issue with the Speech Recognition API so I'm going to close this thread.  Should you have any more issues please create a new thread or reach out to me through private message.  

 

Thanks,

 

Jenn

 

HPE Haven OnDemand Team

 

0 Likes
Status:
Completed

api key required

Status:
Completed
by jul New Member on ‎07-20-2015 08:14

Hello

 

I am using a Python script to do requests to the sentiment analysis API.

The request is the following

 

textAPI = text_from_tweet['text'].replace(" ","+")

r=requests.get("https://api.idolondemand.com/1/api/sync/analyzesentiment/v1?text="+textAPI+"&language=eng&apikey=xxx...

 

Sometimes it works, sometimes it gives this error instead :

 

{
"message": "API key required",
"detail": {
                    "error": 2000
              }
}

 

I tried to add a time.sleep(1) to test if the requests were too close one to the other, but it stayed the same.

 

Is it an issue ?

 

Julien

Status:
Completed

Hi @jul,

 

We haven't heard back from you about your issue with the API key so I'm going to close this thread.  Should you have any more issues please create a new thread or reach out to me through private message.  

 

Thanks,

 

Jenn

 

HPE Haven OnDemand Team

0 Likes
Status:
Completed

Speech Recognition delivers empty results

Status:
Completed
by ayo New Member on ‎07-15-2015 10:48

Hi,

 

I have tested with multiple audio files (m4a, mp3, mp4). I even made an empty video with the audio (mp4).

 

It always returns:

"result": {
"document": [
{
"content": ""
}
]
}

 

All of the files are fairly "simple" and just with recordings of "this is a test" or "test test test".

 

I have tested it from the "Try"-tab on this web page, using a REST client and from Code (iOS).

Both by file upload and by URL.

 

Are there any current issues?

 

BR, Christian

Status:
Completed

Hi Ayo,


Glad to hear you managed to get the API working.  Do let us know if you have any further feedback or questions.

 

Chris

Haven OnDemand team

0 Likes
Status:
Completed

Speech server caching results

Status:
Completed
by djpidol Level 3 on ‎05-14-2015 07:44

Speech server appears to be delivering the same result for different target URLs, I have checked the request log to verify that my code is sending different URL mp3

source code https://github.com/djpidol/bearded-octo-sansa/blob/master/thought_for_the_day.rb

Status:
Completed

A number of updates to the Speech Recognition API have been deployed recently and this issue should now be resolved.


Regards


Chris
Haven OnDemand team

0 Likes
Status:
Completed

Hi

 

I am using the HTTP connector to index a site. I see that lot of data is not relevant and i want to remove it.

 

I tried the OOTB feaure Pre0=HtmlExtraction in CFS.cfg however i still see some data. Is it possible to custimize this OOTB HTML Extraction?

 

OR  

 

Do I need to write a LUA script to remove all the irelevant content? Is it possible to share such a LUA script with regex?

 

I am using IDOL 10.0 for now and will be updating it to 10.9 soon.

 

 

Thanks

Status:
Completed

Hi @VabsSharma,

 

Our recent update added clipping functionality to our Web Connector. In particular the clip page parameter available is documented in the link below.

 

https://dev.havenondemand.com/docs/Connectors_Web.html

 

Regards,

 

Jenn

Haven OnDemand team

0 Likes
Status:
Completed

Create Index Problem

Status:
Completed
by Gordo Level 4 on ‎05-06-2015 01:46

I'm trying to create two new custom-field indexes on IoD.

 

Apparently I have 0/50 units used (though I have 1 index with custom fields)

A new custom index costs 12 units

When I try and add a new index the message says 

 

"Unable to create text index: Reached index quota - need 12 units, have 8 units left"

 

Can you explain why this is?

 

Thanks

 

Gordon

 

Status:
Completed

Hi Gordo,

 

The incorrect display of text index quotas you identified as been removed.

 

You can view you quotas at any time via: https://www.havenondemand.com/account/quotas.html

 

Regards


Chris

Haven OnDemand team

 

 

0 Likes
Status:
Completed

RecognizeSpeech Error

Status:
Completed
by Gordo Level 4 on ‎04-27-2015 04:11

I uploaded a WMA file to the service for transcription :

curl "https://api.idolondemand.com/1/api/async/recognizespeech/v1" -X POST -H Content-Type:multipart/form-data; --insecure -F apikey=<APIKEY> -F language=enuk -F file=@target_london_811_0186.WMA


{
  "jobID": "usw3p_c78ce6e7-5e95-4fdc-afab-23ef3c7408f2"
}

 After a wihle I check the status:

 

curl "https://api.idolondemand.com/1/job/status/usw3p_c78ce6e7-5e95-4fdc-afab-23ef3c7408f2" --insecure -F apikey=<APIKEY>

 The response

 

 

{
  "actions": [
    {
      "errors": [
        {
          "error": 5007,
          "reason": "Key Management Service Error"
        }
      ],
      "status": "failed",
      "action": "recognizespeech",
      "version": "v1"
    }
  ],
  "jobID": "usw3p_c78ce6e7-5e95-4fdc-afab-23ef3c7408f2",
  "status": "failed"
}

 Why does this happen?

 

Status:
Completed
0 Likes
Status:
In Progress

Patents Date Restriction

Status:
In Progress
by Gordo Level 4 on ‎03-24-2015 05:12

Hi, I'm trying to do some date restrictions on the patents corpus:

 

curl "https://api.idolondemand.com/1/api/sync/querytextindex/v1?text=DREALL&field_text=RANGE%7B1364125215e%2C.%7D%3Apatent_pub_date+AND+RANGE%7B.%2C1427197215e%7D%3Apatent_pub_date&indexes=patents&apikey=<APIKEY>"

 

This returns an error  

 

{
  "error": 4024,
  "reason": "Job actions failed",
  "actions": [
    {
      "errors": [
        {
          "error": 4024,
          "reason": "Field_text contains operations on unoptimized fields",
          "detail": "'The fieldtext contained an operation against a non-optimized field.'"
        }
      ],
      "status": "failed",
      "action": "querytextindex",
      "version": "v1"
    }
  ],
  "status": "failed"
}

 

Is the patent index not setup to handle this?

 

Thanks

 

Gordon

 

Status:
In Progress

Gordo,


Thanks for taking the time to raise this issue.

 

The Patent index is not currently configured for data operations, however this is intended.  Our engineers will be making the appropriate changes and we will let you know when this is complete.

 

Regards

 

Chris

IDOL OnDemand team

0 Likes
Status:
Not an Issue

Patents QueryTextIndex by reference

Status:
Not an Issue
by Gordo Level 4 on ‎03-23-2015 09:22

If I do the following query:

 

curl "https://api.idolondemand.com/1/api/sync/querytextindex/v1?text=DREALL&indexes=patents&summary=concept&apikey=<APIKEY>"

 I get back some results:

 

 "documents": [
    {
      "reference": "http://www.google.com/patents/USD07640597",
      "weight": 85.35,
      "links": [],
      "index": "patents",
      "title": "Image display device",
.....

 If i then try and query for this reference:

 

curl "https://api.idolondemand.com/1/api/sync/querytextindex/v1?reference=http%3A%2F%2Fwww.google.com%2Fpatents%2FUSD07640597&indexes=patents&apikey=<APIKEY>"

 I get the following:

 

{
  "error": 5013,
  "reason": "Job actions failed",
  "actions": [
    {
      "errors": [
        {
          "error": 5013,
          "reason": "Reference does not exist"
        }
      ],
      "status": "failed",
      "action": "querytextindex",
      "version": "v1"
    }
  ],
  "status": "failed"
}

 Is this a bug or am I misunderstanding something?

Status:
Not an Issue

Gordo,

 

Reference is his case is a reference to a file uploaded via the storeobject API rather than an index reference.

 

If you are trying to retrieve the given document you will need to use getcontent & the index_reference parameter, or if you would like to do findsimilar to find similar documents, you will again need to pass the reference as index_reference rather than reference.

 

Regards


Chris

IDOL OnDemand team

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