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500 - Backend Request Failed

Not an Issue
by justing Level 2 on ‎12-05-2015 12:43



While attempting to use the view document API, I've recently started hitting a 500 internal error - here's the JSON


    "error": 5000,
    "reason": "Job actions failed",
    "actions": [
            "errors": [
                    "error": 5000,
                    "reason": "Backend request failed",
                    "detail": "Worker request failed"
            "status": "failed",
            "action": "viewdocument",
            "version": "v1"
    "status": "failed"

Is this a configuration issue on our part? 

by stalemate Level 1
on ‎12-07-2015 09:41

Experience indicates that a 5000 internal error relates to something unexpected in the input document. You might want to add a specification or a copy to elucidate.

by justing Level 2
on ‎12-07-2015 09:47



Unfortunately the issue resolved itself about an hour later so I'm unable to replicate. 

by ewan New Member
on ‎12-08-2015 11:49

I had the same error last week , please make sure you are not sending empty string to the api.

by Level 6
on ‎12-09-2015 03:02

 @justingCould you let us know whether this is still a problem for you?  We’ll shortly mark the thread as resolved if it looks as if everything’s now okay.


All the best



Developer Community Manager

by justing Level 2
on ‎12-09-2015 11:04

It seems fine now, thank you. Please go ahead and close.

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